Frequently Asked Questions
- How Do I Change My Username, Email Address or Password?
- I Cant Remember My Nickname and/or Password. How Can I Find It Again?
Anonymity and Privacy
Communicating with Other Members
- Can I include my personal email address as part of my message to another member?
- How can I chat with other members?
- How do I appear offline in chat?
- How do I block a member from contacting me?
- How do I know if I have new messages in my inbox?
- How do I send a message?
- How do I unblock a member?
- What are winks?
- What if I write members and do not receive responses?
- How can I control which email notifications I receive?
- Why am I not receiving wink and new message notifications in my email account?
- How do I change my email username, e-mail address or password?
- I can't remember my nickname and/or password. How can I find it again?
- How do I purchase a Platinum Membership?
- How do I request a refund?
- How do I view or change my Auto-Renew setting?
- How do I view or edit my billing information?
- In the event I purchase a 3/6/12 month Platinum Membership package and wish to end my subscription before my Platinum Membership expires, can I receive a refund for the balance of Platinum Membership time remaining?
- What is a Platinum Membership?
- What is Auto-Renew?
- When my Platinum Membership expires, will I still be able to send and receive messages?
- How do I delete my profile?
- How do I hide my profile?
- How do I update my profile?
- Why is my profile not appearing in Search results?
- How should I begin my correspondence with a member?
- Should I exercise caution?
- Should I request a photo?
- Should I speak with another member on the phone?
- What should make me wary?
- When is the right time to disclose my email address and/or phone number?
- When should I meet face to face?
- Where should we first meet?
Viewing Other Members
- Does the number of members online change when I opt into World+?
- How do I chat with a member of World+?
- How do I look for Matches on World+?
- How do I opt into World+?
- How do I search for people on World+?
- I am a free member but I have a photo uploaded, why can I not send a message to a World+ member?
- I have opted into World+ but it wasn't for me, how do I opt out?
- If I communicate with a World+ member and he/she decides to opt out, will I still be able to communicate with them?
- What is World+?
- Why can I not wink to a World+ member?
- Why can't I see the World+ tab for members who "Favorited Me", who I "Favorited" and who "Viewed" me?
- Why do I have to opt-in to view World+ profiles?